Our Process
Patch Studio has shot thousands of actors and has 283 five-star reviews. Almost every session goes exactly as it should. These terms are here so that, on the rare occasion something doesn't, everyone already knows where they stand.
Bookings can be made up to 150 days in advance.
A 20% deposit is taken at the time of booking to hold your slot. Deposits are non-refundable at all times, whatever the reason.
The remaining balance is due in full no later than 7 days before your session. If it hasn't been paid by then, we may charge it to the card provided at booking, or cancel the booking and keep the deposit. If you have any concerns about payment, contact us at least 7 days before your session.
All prices include VAT. The price shown at the time of booking is the price that applies.
We know plans change, and we'll always do what we can to accommodate you.
If your session is more than 7 days away, you can reschedule once for free. Choose your new date at patchstudio.uk/bookings and let us know, and we'll move you across.
If your session is within 7 days, a late reschedule fee equal to your deposit (20% of the session price) applies to move your date once. The fee is paid by bank transfer and your new date is confirmed once the payment has been received.
A second reschedule, at any point, cancels the current booking. We'll set up a new booking for you, which needs a new non-refundable deposit. Any balance already paid carries across to the new date.
If your session is paid in full and you cancel more than 7 days before it, we'll refund everything except the 20% deposit within 10 business days.
If you cancel within 7 days of your session, this is treated as a no-show and no refund is given.
Once your session has taken place, there are no refunds, in full or in part. The session is the service, and once it has been delivered and your images finished, the fee stands. Not loving the final images, or choosing not to use them, doesn't change that.
Clients are expected to arrive on time for their session. If you arrive more than 20 minutes late, your booking is automatically cancelled and treated as a no-show. Nothing you've paid is refunded, including the deposit, and you'll need to rebook with a new deposit.
The same applies if you don't turn up at all.
Everything we shoot is finished in-house at Patch Studio, from the edit to developing and scanning the film, and all of it is done in our style. Have a proper look through our portfolio, our Instagram and the headshots page before you book, because that look is what you're booking.
During your session we will direct you: posing, expression, energy and framing. That direction is part of the service and part of the look. If something doesn't feel right in the room, say so straight away and we'll adjust. Once the session has finished, that window has closed.
Photography is subjective, and we can't guarantee that you, your agent or anyone else will love every image, or that your images will lead to a particular casting. Whether and how you use them is entirely up to you.
We don't offer complimentary reshoots or top-up sessions. If you'd like more images or another session, you're very welcome to book again at the standard rate.
All of our timings are rough guides, and most of the time you'll have things sooner.
Your digital gallery is sent within roughly 48 hours of your session. If you shoot later in the week, on a Thursday or Friday, or over the weekend, it may land on the Monday, depending on our availability.
Film is developed and scanned by hand, frame by frame, so your film gallery follows separately, usually within a couple of weeks of your digital gallery. We'll keep you posted.
Gallery images are unedited, watermarked and not for use in any way. Only your finished, retouched images may be used.
When you've chosen your images, email us the file names. We don't work from gallery favourites, screenshots or descriptions, because favourites can change after you've sent them and that causes mix-ups.
Your package includes a set number of retouched images, counted across digital and film together (for example, 6 images in total on a Digital and Analogue package, not 6 of each). Extra retouched images are £35 each, paid before editing begins.
Once you've sent your choices and we've started editing, swapping one image for another counts as an extra edit.
If you can't decide, we offer a curation service: we go through your gallery and pick our top 10 for you to choose from, for £35.
We keep your gallery and finished files for 1 year after delivery. If you need them again after that, there's a £50 re-delivery fee.
Your retouched images are delivered within a maximum of 2 weeks of receiving your choices and any payment for extra edits, and usually sooner. An express 48-hour service is available on request for £90 (£180 for an Editorial Shoot).
You're entitled to 2 free rounds of revisions. A revision is a small adjustment to an image we've already edited, such as a blemish we missed, a tweak to a crop or a softening of a retouch. Please send any revision requests within 14 days of delivery.
Custom edits are quoted before any work starts. These include changing hair colour, clothing or backdrops, removing logos, and anything else that goes beyond standard retouching. Send us a detailed list of what you'd like and we'll come back with a cost.
Patch Studio retains copyright in all images.
Digital and Analogue headshot packages include personal and casting usage: Spotlight, agency and casting profiles, self-tapes, personal websites and your own social media. The Editorial Shoot includes editorial and publishing usage as standard.
Commercial use, meaning advertising, brand campaigns, platform marketing, key art or any use that sells a product or service, needs a separate licence. It's available on any package and quoted by scope, so get in touch before booking if that's you. The credit "Photography: Patch Studio" is a condition of any commercial licence.
Images may not be sold, sub-licensed or distributed for commercial purposes without our written consent. Please don't re-edit, filter or heavily crop the finished images. If you'd like a different crop or version, ask us.
We may use images from your session in our portfolio, on our website and on our social channels. If you'd prefer we didn't, let us know in writing before your session.
Our agreement is with the person who booked the session. We're always happy to talk to your agent, and these terms apply in exactly the same way whoever is in touch.
We don't allow plus-ones into sessions. If you have a requirement that affects this, email us before you book.
Please arrive ready to shoot. If you want to shave or change your look mid-session, that's your time to use as you like, but no extra time is added to the session.
Accessibility and inclusivity matter to us, and we're committed to a welcoming environment for everyone. The studio is on the second floor and is wheelchair accessible via the lift. If you have any accessibility needs, tell us at booking so we can prepare.
We'll always treat you with respect, and we ask for the same in return. We reserve the right to end a session, without refund, if our team is treated abusively.
While we take every precaution to make sure you're safe and comfortable in the studio, we can't be held liable for any accident, injury or damage that occurs during a session. You take part at your own risk, and we encourage open communication about anything you need.
Our total liability in connection with any booking is limited to the amount you paid for that booking.
Nothing in these terms affects your statutory rights as a consumer.
By booking a session with Patch Studio you agree to these terms. We update them from time to time, and the version live when you book is the version that applies to your booking.
Questions about any of this? Email info@patchstudio.uk.